A clock that gains runs fast: its hands cover more than 60 minutes of dial while 60 true minutes pass. A clock that loses runs slow. Every faulty-clock question is about the ratio between dial time and true time, which stays fixed for a given clock.
Dial time ÷ true time = constant rate. A clock that gains 1 minute an hour has rate 61/60; one that loses 2 minutes an hour has rate 58/60.
From that ratio you can answer the three questions examiners ask: what the clock shows after a given true time, what the true time is when the clock shows a given time, and when the clock will look correct again.